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To open a ticket click on Submit Ticket under the Support tab. Select the department that you want to send the ticket to. Select a server that your ticket is related to. You can then type your message and subject. You can also attach a file and select the priority level of your ticket if you …
Category Archives: Support
Closed Tickets
To view a list of closed tickets click Closed Tickets under the Support tab. All of the tickets on this page should have a resolved status. You can use the search box to look for a specific ticket. You can click on the description to view more details about the ticket. You can view the details …
Selecting a Department to Submit a Ticket to
When you need to submit a ticket you can select a department to send it to. Choosing the right department can help expedite the process of fulfilling your request. However, if you do not know what department to select, don’t be too concerned. The General department is for any miscellaneous support problems or requests. Departments …
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Open Tickets
You can see a list of tickets that are not resolved yet by clicking Open Tickets under the Support tab. You can use the search box to find a specific ticket quickly. Click on either the Description link to see more details about the ticket. You can also click the blue manage icon and click Close Ticket …