Our experienced team of certified technicians and engineers are available 24 hours a day to tackle any problems.Krypt.com and VPLS.net maintains two fully-staffed tech support centers in Santa Ana and Los Angeles California. We offer three levels of managed services. For more information please contact us or order Managed Support directly from our Dedicated and Virtual Server order forms!
You can have the peace of mind that when you submit a support ticket, our staff is ready to help without delay and that managing your server is made easier for you due to our complete remote reboots. Level 1 also has basic troubleshooting, on premise support, and automated service down alerting.
Unlike our first level of managed services, Tier 2 provides specialty staff that is ready and trained to help with all hardware and software problems. Whether you're running Windows or Linux, our staff is prepared to help. Tier 2 managed service also allows customers to request on-site support. Contact us for more information.
If you have special software, we will train our staff to fully manage it so you don't have to worry. Unlike other managed services, our tier 3 services offer 24/7 support via cell phone. Get the support you deserve, whenever you need it with a specifically assigned Engineer that knows the ins and outs of your server.
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